Returns
Returns Policy
We want you to feel confident when ordering from Calero Studio. This return policy explains our return window, eligible products, return costs, exchanges and refunds.
Return window
We accept return requests within 30 days from the date you receive your order.
Eligible products
We accept returns for both defective and non-defective products. Returned items must be new, unused, in their original condition and, where possible, returned with the original packaging.
Items may not be accepted for return if they have been used, damaged by misuse, altered or returned in poor condition.
Return method
Returns are accepted by mail. To start a return, contact us with your order number, email address and reason for the return.
Once your return request has been reviewed and approved, we will provide return instructions.
Return cost
Return shipping is free for approved returns.
We do not charge any restocking fees for returned items.
Exchanges
We accept exchanges. If you would like to exchange an item, please contact us with your order details so we can help arrange the exchange.
Damaged, defective or incorrect items
If your item arrives damaged, defective or incorrect, please contact us as soon as possible with your order information and photos of the issue so we can review it and help resolve the problem.
Refunds
Once your return has been received and approved, your refund will be processed to your original payment method within 7 business days.
Processing times may vary depending on your payment provider.
How to start a return
To start a return or exchange request, please contact us through the contact page with your order number, email address and reason for the return.