Terms
Terms of Service
These terms describe the general conditions for using Calero Studio and placing orders through the website.
General
Calero Studio sells products through our online store. By browsing this website or placing an order, you agree to these terms.
If you do not agree with these terms, you should not use the website or place an order.
Products
Product availability, pricing, descriptions, images and options may change without notice.
We aim to present product information clearly and accurately, but small variations in color, size, packaging or appearance may occur depending on screen settings, product updates or supplier availability.
Orders
By placing an order, you agree to provide accurate contact, shipping and payment information.
All orders are subject to availability, payment approval and order confirmation. Orders may be refused or canceled if there is an issue with payment, product availability, pricing errors, suspected fraud, misuse or other unusual circumstances.
Pricing and currency
Prices are displayed in the currency shown at checkout. Prices may change without notice.
Shipping, taxes, duties or other charges may be calculated during checkout where applicable.
Payment
Payments are processed through secure third-party payment providers. We do not store full credit card or debit card details on this website.
Your order may not be processed until payment has been approved.
Shipping and delivery
Orders are typically processed within 1–5 business days. Estimated transit time is typically 7–15 business days after the order has been handed to the carrier.
The total estimated delivery time is typically 8–20 business days. Delivery times may vary depending on the delivery location, carrier performance, customs processing, weather, local delivery disruptions, public holidays and other external factors.
Full shipping information is available on our shipping page.
Returns and refunds
Return requests are accepted within 30 days from the date you receive your order. Returned items must be new, unused, in their original condition and, where possible, returned with the original packaging.
Full return and refund information is available on our returns page.
Fulfillment partners
Calero Studio works with trusted fulfillment and shipping partners to help process, pack and deliver customer orders.
We remain your point of contact for customer support, order questions, shipping updates, returns and refund requests.
Customer responsibility
Customers are responsible for providing complete and accurate order, contact and shipping information.
If incorrect information is provided, delivery may be delayed or the order may not be deliverable.
Website use
You agree not to misuse the website, attempt unauthorized access, interfere with website functionality, submit false information or use the website for fraudulent or unlawful purposes.
Limitation of responsibility
We are not responsible for delays or issues caused by carriers, customs, weather, local delivery disruptions, incorrect shipping information, payment provider issues or circumstances outside our reasonable control.
Changes to these terms
We may update these terms from time to time. Any updated version will be posted on this page.
Contact
For questions about these terms, please contact us through the contact page.